We are happy to inform you that we ship WORLDWIDE and accept payments from customers all over the world.
Possible methods of payment are: Direct Bank Transfer and PayPal.
All prices are shown in Euro (EUR) and Croatian Kuna (KN), all payments will be charged in Croatian currency (Croatian Kuna KN).
The amount you will be charged for is obtained through the conversion of the price in Euro into Croatian Kuna according to the current exchange rate of the Croatian National bank. As a result of this conversion, there is a possibility of a slight difference from the original price stated in our online shop.
Tama, obrt za dizajn, trgovinu i usluge is not in the VAT system, so in accordance with Article 90.st.1 of the VAT act, the prices and delivery costs shown on the Website do not include VAT. The total cost of your order is the price of the products ordered plus delivery costs.
We do our best to ensure that all prices on our Web site are up to date and current at all times. However despite our best efforts some may be incorrect. Please be assured however that as part of our order checking and dispatch processes we do verify our prices. In the event that the price is lower than our stated price, we charge the lower amount and still send you the product. In the event that the current price is higher than our stated price, we will contact you to discuss this. We do however reserve the right to withdraw the product from sale at the incorrect price and cancel your order.
All orders will be processed in Croatian Kuna (HRK), except those placed via Paypal (they will be processed in EUR or USD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank.
Import duties, taxes and charges are not included in the item price or shipping charges. Buyer is responsible for any customs and taxes charges that may be applied to your package.
Please note that orders that you made from our Site for delivery outside the EU, may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for any customs charges and taxes that may be applied to your package. Tama is not responsible for any actions taken by customs and taxes on your package during delivery. We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please note that the goods and services offered for sale are directed to EU residents. We and our sellers make no represantation that any goods or services sold through the site are appropriate or available for use outside the EU. You must comply with all applicable laws and regulations of the country for which the goods or services are destined. Please note that items may not be deliverable overseas due to local law and it shall be your responsibility for any failure to deliver the goods overseas. We will not be liable for any breach by you of any laws.
If you wish to cancel an order, you may do so by contacting us immediately. If the order has already been dispatched at the time of your cancellation request, we ask that you return the goods to us once they have been delivered, at your own cost using a traceable method at your own discretion. We cannot be responsible for any items sent back to us that do not arrive.
Items must be returned within 2 weeks (14days) from delivery date. Once the items are returned to us in their original condition (including packaging), unworn and undamaged, you will receive a refund.
Shipping charges are non refundable.
Items can only be returned/exchanged if they were purchased from our website.
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Web site are correct at the time when the relevant information was entered onto the system. Please note that our products are handmade so sometimes they can vary in appearance. This is the nature of handmade items and we feel this adds to their character and is not to be considered a flaw. Although we aim to keep the Web site as up to date as possible, the information, including Product Descriptions, appearing on this Web site at a particular time may not always reflect the position at the exact moment you place an order.
We reserve the right to withdraw any products from this Web site at any time and/or remove or edit any materials or content on this Web site. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Web site whether or not that product has been sold; removing or editing any materials or content on the Web site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under Croatian law you must:
Register by providing your real name, phone number, e-mail address, payment details and other requested information.
Be over 18 years of age.
By making an offer to buy a product, you specifically authorize us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
